Shipping & Returns

This policy covers how we process, ship, and (where applicable) accept returns for orders placed at tselia.com. Questions? Reach us through our Contact page or at info@tselia.com.

Order processing

We typically prepare and pack orders within 1–3 business days. Fresh coffee is packed close to shipment for the best possible cup. You’ll receive an order confirmation by email when you check out, and a shipping confirmation with tracking once your order is on its way.

Shipping

• Where we ship: we currently ship within the United States.
• Shipping cost: calculated at checkout based on the weight of your order. You’ll see the exact amount before you pay.
• Carriers: orders ship via USPS, UPS, or FedEx, whichever is best suited to your order and destination.
• Tracking: once your order ships, we’ll email you a tracking number so you can follow it to your door.

Delivery times are estimates provided by the carrier and aren’t guaranteed. Once an order is handed to the carrier, delivery is in their hands.

Local pickup

Some items are available for pickup at our shop. When your pickup order is ready, we’ll email you — just bring your order number when you come by.

Tselia Coffee
219 N Main St, Greenville, SC 29601
Monday – Saturday: 8:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Returns & refunds

Perishable items are final sale

For safety and freshness, coffee, food, and other perishable items cannot be returned and are final sale. If something is wrong with your order, please see “Damaged, incorrect, or lost orders” below — we’ll make it right.

Non-perishable items

Unused, unopened non-perishable items (such as merchandise and brewing equipment) may be returned within 14 days of delivery. Return shipping is the customer’s responsibility, and refunds are issued to the original payment method once we receive and inspect the item. To start a return, contact us with your order number through our Contact page.

Damaged, incorrect, or lost orders

If your order arrives damaged, is incorrect, or doesn’t arrive, contact us within 7 days and we’ll replace it or refund you — this applies to perishable items too. Photos of any damage help us sort it out quickly.

Refund timing

Once a refund is approved, it’s issued to your original payment method. It may take a few business days for your bank or card issuer to post it to your account.

Subscriptions

Shipping is included in each subscription’s price, and each shipment ships on your chosen cadence with tracking. You can update your payment details or cancel anytime from the Manage subscription page. To pause, skip a delivery, change your coffee or update your address, contact usand we’ll take care of it.