Privacy Policy

This Privacy Policy explains how Tselia Coffee, LLC (“Tselia,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit tselia.com or place an order with us. By using our website, you agree to the practices described here.

Information we collect

We collect only what we need to run our shop and serve you well.

Information you give us

• Orders: your name, email address, and shipping address when you place an order or start a subscription.
• Contact form: your name, email address, and the message you send us.
• Newsletter: your email address, if you choose to subscribe.
• SMS / text messaging: if you choose to opt in at checkout or through a sign-up form, we collect your mobile phone number to send you shipping updates or promotional messages. We will never share or sell your phone number to third-party affiliates for their own marketing purposes.

Payment information

Payments are processed by Stripe. We do not collect or store your full card number or payment credentials — Stripe handles that directly and securely. We receive only confirmation of payment and limited details (such as the last four digits and order totals) needed to fulfill and support your order.

Information collected automatically

Like most websites, our hosting and infrastructure providers automatically log basic technical data (such as IP address and browser type) to keep the site secure and running. We use only essential cookies — for example, to remember the items in your cart. We do not use advertising or cross-site tracking cookies. We also use Sentry to monitor the performance and stability of our website. This tool helps us detect and fix technical errors (like broken links or crashes) so we can improve your experience, but it is strictly configured so that it does not track, collect, or store any personally identifiable information (PII).

How we use your information

• To process, fulfill, and deliver your orders and subscriptions.
• To send transactional emails — order confirmations, shipping and pickup notifications, and subscription receipts.
• To respond to your questions and provide customer support.
• To send our newsletter, if you opted in (you can unsubscribe anytime).
• To operate, secure, and improve our website, and to comply with the law.

How we share information

We do not sell your personal information. We share it only with the service providers that help us operate, and only as needed to perform their service:

• Stripe — payment processing and subscription billing.
• Resend — sending our transactional emails and managing our newsletter list.
• Cloudflare — image storage and content delivery.
• Vercel — website hosting.
• Sentry — error monitoring and crash reporting (anonymized data only).
• Shipping carriers (such as USPS, UPS, and FedEx) — to deliver your order.
• Google Maps — our Contact page embeds a Google map, which loads content from Google when you view it.

We may also disclose information if required by law or to protect our rights, safety, or property.

Your choices and rights

• Newsletter: unsubscribe at any time using the link in any newsletter email.
• Access or deletion: you may request a copy of the personal information we hold about you, or ask us to delete it, by contacting us (see below). We may need to keep certain records to meet legal or accounting obligations.
• State privacy rights (including California): if you reside in California, you may have additional rights under the California Consumer Privacy Act (CCPA) regarding the access, deletion, and portability of your personal information. Tselia Coffee does not sell your personal data. You can exercise your data rights by contacting us using the information below.

Data retention

We keep your information for as long as needed to provide our services, fulfill orders, and comply with legal, tax, and accounting requirements, after which we delete or anonymize it.

Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date above. Your continued use of the website after changes take effect means you accept the updated policy.

Contact us

Questions about this policy or your information? Reach us through our Contact page or at info@tselia.com.

Tselia Coffee, LLC
219 N Main St, Greenville, SC 29601